20 years of glowing excellence

The Capital Group mostly assists us with Team Leadership and Supervisory Skills Training. The feedback and evaluation received from participants and supervisors after the various trainings suggest that employees have improved tremendously in their people’s skills, teamwork, conflict management and delegation. We would absolutely recommend the Capital Group Limited to other organisations because I believe the organisation has the skills and experience in terms of both theoretical and practical training. Also its trainings are based more on adult learning where an environment is created for participants to also share their views.

I have been with FBN Bank for the past one year and the experience has been great and interesting. The friendly relationship portrayed by the relationship officers from The Capital Group Limited (TCGL) makes working with them a great opportunity. Personally I am enthused and impressed about how they go about their work, giving people the chance to explore and learn more. Comparing TCGL to other consultancy firms, I would say they are the best. I urge them to keep up the good work.

The journey so far as a contract staff of The Capital Group Limited has been great. For over five years that I was contracted by TCGL to work with OVH Energy, there has been added value in my service delivery and experience. There has never been a delay in salary payment and provision of other benefits. Rating them among other Human Resource firms, they are unique and stand out to be the best. It has never been a regret joining TCGL.

Generally, before we outsourced some specific aspects of our human capital management to a consultancy firm, we take into consideration the capacity and expertise the selected firms have built over the years. With regard to the management of our front office staff, we have chosen TCGL because there has been consistency in the process of ensuring we have selected the right people for open jobs including Tellers, Customer Service Executives, ATM Custodians and very recently Customer Experience Representatives (CERs). TCGL has impacted the operations of GCB Bank in diverse ways especially by adding value to our service delivery and experience. We congratulate |TCGL on how far they have come and on behalf of management, staff and stakeholders of GCB Bank, we specially extend warmest appreciation to TCGL.

The Capital Group Limited provides us with Facility Management Services at our staff homes and offices in both Accra and Takoradi. These services include repair and maintenance, miscellaneous purchases, staff housing needs – and provision of domestic staff such as chefs, cooks, among others. It has been two years of a very productive partnership with TCGL considering their zero tolerance for mediocrity and penchant for service excellence. We look forward to seeing continuous improvement in the good services you are already providing us.

We engage Capital Group frequently to provide training for our staff on a wide range of issues including themes on: Organisational Change, Organisational Culture, Attitudinal Change and Leadership. Others are: Business Process re-engineering, Reliability Maintenance, etc. The impact of the training programme has been far-reaching and phenomenal. We in NEDco have really enjoyed working with The Capital Group. The effect on staff performance has been positive; with staff almost always engaged in a positive contest of ideas; which invariably always lead to creativity, innovation and greater results from staff. We highly recommend The Capital Group to other organisations seeking a competitive advantage/ edge over competitors as they are well resourced, knowledgeable and skillful in sharpening staff Competencies and Skills, as well as positioning them to become result driven and outcome focused.