Capital Group

Denis Gregory of Ruskin College, Oxford University to Speak at the 2nd Annual "People Challenge Sumit"

The Capital Group Ltd, Leadership Solutions Ltd and Ghana’s foremost HR+IR magazine has announced that Denis Gregory, an international labour consultant and expert will be speaking at the 2nd Annual Human Resource and Industrial Relations Summit dubbed “The People Challenge Summit”.

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The Capital Group Partners With the Service Quality Institute

Excellent service is a profit strategy because it results in new customers, more business with existing customers, fewer lost customers, more insulation from price competition, and fewer mistakes requiring the re-performance of services. Excellent service can also be energizing because it requires the building of an organizational culture in which people are challenged to perform to their potential and are recognized and rewarded when they do.

Service is a key component of value that drives any company's success. To the customer, value is the benefits received for the burdens endured—such as price, an inconvenient location, unfriendly employees, or an unattractive service facility. Quality service helps a company maximize benefits and minimize non-price burdens for its customers.

The Capital Group in partnership with the Service Quality Institute of America brings to your doorstep exceptional training in Service Quality. This is a 3 year Service Culture Plan can be customized for any organisation. This plan is a “buffet” that allows you to have as much as you want and as fast as you want with no limits. If you were to purchase all these programs individually, it would cost at least 50% more. 
You will receive new programs for each of the three years. We suggest you implement a new program every 4 months to build a service culture

This plan is for organizations serious about a service culture change. The all-inclusive pricing is based solely on the number of employees, regardless of number of locations. The Capital Group and Service Quality Institute will work with you to maximize success. A three year agreement needs to be signed. Each anniversary we will adjust the price based on the number of employees you have.

HR + IR Perspectives Magazine

In her efforts to address some of the challenges in the Human Resource and Industrial Relations industry in the country, The Capital Group launched the maiden edition of the HR & IR Perspectives Magazine in March this year.

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